Policy
Usefulness and delivery promises
Last updated: 6 October 2026
14-day usefulness refund
Try the kit on one real or recent proof-required order. If it does not help you find or fix at least one real gap, email us within 14 days for a full refund. We ask only for the purchase email or order number and what you tried—no customer data and no screenshots.
Eligibility covers requests within 14 calendar days of purchase or successful delivery, whichever is later, after completing or substantially attempting the Evidence Readiness Workbook.
Eligibility
The voluntary promise applies when the request is timely, the buyer has completed or substantially attempted the workbook, has tried the workflow on one real or recent proof-required order, and states that the kit did not help identify or close a meaningful evidence gap.
Evidence Workflow Review promise
If VerifyMade receives complete intake with customer details removed and does not deliver the personalised report within three business days, the buyer may request a full refund of the USD 199 purchase price.
The buyer may also request a full refund within 14 calendar days after report delivery if the personalised review does not identify at least three specific, actionable workflow gaps or confirmed controls. This promise concerns the specificity, usefulness, and timely delivery of the written review—not financial results, error prevention, staff adoption, legal compliance, or a dispute outcome.
Meaningful evidence gap
A meaningful gap is a missing, ambiguous, inconsistent, or hard-to-retrieve record in the ordered specification, proof lineage, approved version, production release, finished item, packing and dispatch, policy and communication, or fulfilment and delivery stage.
Shopify app subscription
VerifyMade for Shopify includes a 14-day free trial. Subscription billing, cancellation and refunds are administered through Shopify. Cancel from Shopify Admin before the next billing date to stop future renewal. For a technical problem or billing question, email support without sending customer data.
How to request help or a refund
Email support@verifymade.com with the purchase email or order number and a short description of what you tried and why the kit or review was not useful. Review buyers should state whether the request concerns delivery timing or the specificity of the report. For the Shopify app, include the permanent .myshopify.com domain and the Shopify billing reference if available. Do not send customer names, order screenshots, proof files, approval records, or other personal order data.
Handling
Approved refunds return the full product purchase price to the original payment method unless the buyer agrees otherwise or the payment provider requires another permitted method. VerifyMade charges no buyer refund-processing fee. Provider posting times may vary.
Delivery problems
Duplicate charges, broken downloads, missing files, or materially defective files are handled separately from the usefulness promise and should be reported promptly.
Non-excludable rights
This voluntary promise is additional to any rights or remedies that cannot legally be excluded. Nothing here is intended to limit applicable consumer guarantees or digital-content remedies.